Orders & Shipping

Standard vs Custom: 

A “standard item” is any part that is ready to ship & does not require any additional modification. This can be parts billet parts, oil cooler bracket brackets, tow straps, hardware. 

A standard can also be a part that “could be” customized (bumper bar, valve cover) but a client chooses to purchase it as-is.

A “custom item” is any part that is pre-made & in stock but the client chooses to add-on custom options. This would primarily be custom tubular bumper bars & custom valve covers.

Order fulfillment time frame: 

All Standard parts will ship out the next business day.

All custom parts that require additional fabrication or coating will be shipped within 7 - 14 calendar days

Order Confirmation: 

All orders that require custom fabrication will be contacted by our sales team within 24 hours to confirm your order. We want to ensure you get custom parts that work for your application & are configured with the right options. Once your order is confirmed/audited by our sales team it will go into the production queue which is 3-14 calendar days.

Tracking & Notifications:

  • All standard parts orders will generate email notifications the day it ships. Please contact us if you do not receive email tracking within 48hours of placing your order.  
  • All custom parts that are made to order will only generate email tracking when the order is ready to ship. The typical time frame will be 5-14 calendar days. Please contact us if you do not receive email tracking within 14 days of placing your order. 
  • All packages from Doryoku will not require a signature so please track your package status so you know the delivery window. 
  • Use the shipping carrier's website to track the package location & status for any delays. 
  • If you cannot be home at the time of delivery, please make sure to notify shipping carrier to hold at local distribution for pickup or specify where driver should leave package (back door, side door, garage)

Domestic Insurance & Claims:

  • Fedex, UPS, USPS often include a low insurance coverage of up to $100. The shipping price quoted/paid only covers lost or damages WHILE IN THE HANDS OF THE CARRIER. 

  • If a package is lost WHILE IN THE HANDS OF THE CARRIER, the customer must notify info@doryokumfg.com so we can file a claim. This process can take up to 120 days

  • If a package is damaged WHILE IN THE HANDS OF THE CARRIER, the customer must notify info@doryokumfg.com within 5 days of receiving the package. The customer must also notify  the shipping carrier to file a claim. The customer will need to show proof of value and damage.

    • Upon delivery, check for damage and note it with the agent.

    • Submit the claim online or by mail, including all details and documentation, within the carrier's deadline.

    • Respond to carrier requests for inspections or more info.

    • Track the claim until resolution, which can take up to 120 days

    • The customer needs proof of insurance, value, and the shipment details (receipts, tracking).

    • Each carrier (USPS, FedEx, UPS, etc.) has specific deadlines and procedures, so check their website.

    • Keep all packaging & parts until claim is closed 

  • Customers can follow up with info@doryokumfg.com during or after the claim process to start on processing a replacement part. This process is not free but at a discount as we try our best to deliver to our clients.  

Domestic Shipping

  • Doryoku ships merchandise within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. 

  • We will not ship to PO BOX or APO. No exceptions. 

International Shipping 

If you are interested in obtaining an international shipping quote to any other country, please email info@doryokumfg.com  and provide a shipping address as well as a list of products desired.  

  • Doryoku will not be responsible for damages or loss as a result of international shipping. This includes damage, lost or stolen packages. 

  • Customs and import duties may apply to international orders. Many countries have Good & Services Tax (GST) and/or Value-Added Tax (VAT) which is charged when the package reaches its destination. Such charges are the responsibility of the customer. Please contact your local customs office for details of these duties/taxes.